I brought my Boxter to FCS after research found them recommended by the HV Porsche Club and reviews that highlighted their professional service and communication. Upon arrival, they welcomed me and my car to their shop with friendly professional demeanor. Though at the end of the day, they did not hesitate to stay past the closing time to explain the process of communication through text and email with assurance of performing service on the car as if it were their own. They had me sign an authorization for not only oil change, but also other services typically due for the mileage. As I just got the vehicle last year with minimal service records given to me, I wasn't positive all that was done other than assurance by dealer that it was fully gone over for anything needed. Many service shops tend to upsell additional services. FCS did not. They weren't sure it would be complete by end of day until they did full diagnosis. Well, to my surprise they contacted me to inform me that the additional services were not needed as all were in good shape. Kevin, Lisa, and crew have earned my trust with their honesty, good communication, good knowledge of these European cars, and overall top professionalism. They are good people and have earned my trust. I will return again for sure.
Wow, Gordon, you really know how to make an independent specialty shop owner blush! All kidding aside, we are floored and humbled, honored to be on the receiving end of the most fabulous customer review ever written in the history of modern age! Coming from a fellow skilled tradesperson these comments speak volumes! "Thank you" seems insignificant...
- Foreign Car Specialists - Walkway